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Click and Collect


Choose the store

"Click and Collect" service provides free delivery for customer and is available at designated retail stores of YGM Group.

Customer adds the item(s) to cart and selects "Click and Collect" during checkout process to find a designated retail store near you, your order will be delivered to the store of your choice.


Pick up at store

Your order will be ready at the store you selected within 3-5 working days from the date you placed the order. Our store staff will contact you once your order is ready at store.

Customer should pick up the order within 5 days after it has been delivered to store. If you are unable to collect your order within the stated period, it will be returned back to YGM Group.

A refund will be processed by the the credit card issuer or payment service provider. It shall take up to 4 to 6 weeks to credit into the customer's payment account.


Documents required to pick up

Member is required to provide order number at store. Our store staff will verify your member account details.

Customer who used Guest Checkout is required to present below information for verification purpose:

  1. a printed or a digital copy of order dispatch confirmation e-mail; and
  2. your Identity Card.

To pick up on behalf of you

If a member wishes to designate another person to pick up the order, the person is required to present below information for verification purpose:

  1. a written consent (including order number, member name, member number and the full name of the designated person that same as his/her identity card); and
  2. the designated person's Identity Card for verification purpose.

 

If customer who used Guest Checkout wishes to designate another person to pick up the order, the person is required to present below information for verification purpose:

  1. a copy of your Identity Card;
  2. a written consent (including order number, member name, member number and the full name of the designated person that same as his/her identity card); and
  3. the designated person's Identity Card for verification purpose.

Store operating hour

Please contact our store staff for details. For our store locations and contact number, please click here.