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Shipping & Delivery


Delivery destinations

Currently, we offer delivery to Hong Kong, Macau, China and Taiwan. 


Delivery times

It takes around 3-5 working days for the orders deliver to Hong Kong and Macau and 7-9 working days for the orders deliver to China and Taiwan.


Order dispatch confirmation

Customer will receive an automated e-mail acknowledgement confirming order dispatch with tracking details within 2 working days from the date you placed the order. Member can login your account to track order status.

 

If you do not receive the confirmation e-mail, please check your Spam/Junk E-mail folder. Alternatively, member can check if you have provided a valid e-mail address on your profile page.


Order tracking

Your order will be delivered by SF Express to the address provided in the order.

Customer can enter the tracking number provided in the dispatch confirmation e-mail and track delivery status on the website of delivery service provider.


Delivery cost

Free delivery service will be offered for the order(s) at net amount of HK$1,500 or above (excluding the charges such as delivery and/or taxes and duties).

For order(s) less than HK$1,500, the delivery cost is:

  • HK$50 for Hong Kong and Macau districts
  • HK$80 for China districts and Taiwan (excluding taxes and duties)

Customs & Tax

If the order is delivering outside Hong Kong and Macau districts, the recipient is considered the importer and must comply with all the laws and requirements of the region or country in which you are receiving the order. Your orders may be subject to import taxes and/or duties and any additional charges for custom clearance must be borne by you.

 

Custom policies vary from different regions or countries; customer should contact your local customs office for further information. This Site has no control over these charges and does not assume responsibility for the order(s) meeting local customs laws and/or duties and taxes.

 

When customer proceeds checkout process, this implies you have accepted the responsibility for the import taxes and/or duties, any additional charge and Import Trade Declaration for custom clearance.  If customer has not been able to complete this statement of the aforementioned and the parcel is returned to this Site subsequently, the return delivery cost will be deducted from your refund.

 

NOTE: As import taxes and/or duties, any additional charges and Import Trade Declaration for custom clearance must comply with the laws and requirements of the region or country, this Site MUST provide the product details and value for the customs clearance. Therefore, this site will NOT amend the product value on the customs documents in any circumstances.

 

Recipient's ID copy for customs clearance

According to the "Measures of the Customs of the People’s Republic of China for Supervision and Administration of Entry and Exit Express Mails and Goods", the recipient ID copy must be provided for personal delivery customs clearance. 

 

In response to customs clearance requirements, for the delivery to China and Taiwan, customer should provide recipient ID number for order dispatch purpose.