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Terms and Conditions


YGM Group (hereinafter referred to as the "Site") provides services to customer subject to the following terms and conditions. By visiting the Site, you accept and agree to comply with these terms and conditions. 

This Site reserves the right to change these terms and conditions from time to time. If you do not agree with these or the revised terms and conditions, please refrain from using the Site.

 

1. YGM account / membership

1.1.

By registering as a member, you can use certain functions and services of this Site such as track order status and review order history as well as enjoy exclusive member privileges and services of the YGM Member Loyalty Program.

1.2.

If member forget login password, please click "Forget Password" on member login page, a verification code will be sent to member's registered mobile number to reset password.

1.3.

Members are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. 

1.4.

This Site reserves the right to suspend your login, terminate account, remove or edit product content, or cancel order at our sole discretion. If we cancel your order, your refund will be processed by the credit card issuer or payment service provider within 30 days.

1.5.

Member must comply with all the membership mechanism set by this Site and the Terms and Conditions herein. This Site may at any time suspend, cancel or terminate your membership if we reasonably believe that you have caused any breach of any applicable laws or any Terms and Conditions of this Site.

Under these circumstances, you will not be able to enjoy any of the membership benefits and your accrued bonus points will be forfeited. This Site shall exercise this discretion reasonably but such is final and binding on you.

 

2. Product information

2.1.

This Site attempts to be as accurate as possible. However, This Site does not warrant that product description, pricing or other content of this Site is accurate, complete, reliable or current and error-free. If a product offered by this Site itself is not as described, your sole remedy is to exchange or return it in unused condition. 

2.2.

This Site shall have no liability for any product review or comment encouraging violence, containing any profane language, indecent contents or malicious comments. Such content will be removed without prior notice.

2.3.

The prices listed on this Site do not include delivery cost.

 

3. Order

3.1.

You must be at least 18 years of age to make purchase on this Site. By confirming the checkout process, you represent and certify that you are at least 18 years of age.

3.2.

All orders are subject to acceptance of payment and stock availability. Items in your shopping cart are not reserved and may be purchased by other customers.

3.3.

When you place an order, you should receive an automated e-mail acknowledgement confirming receipt of your order.

3.4.

When your order is dispatched, you should receive an automated e-mail acknowledgement confirming order dispatch with tracking details.

If you do not receive the confirmation e-mail, please check your Spam/Junk E-mail folder, or contact our Customer Service at cs@ygmshop.com.

3.5.

Items purchased on this Site are eligible for a one-time exchange and refund (except for non-exchangeable or non-refundable items). For details, please visit "Exchange & Return" page.

 

4. Payment

4.1.

This Site accepts payment by Visa, MasterCard, American Express, Alipay, WeChat Pay and UnionPay.

4.2.

This Site reserves the right to decline your order if the credit card issuer or payment service provider refuses to authorize the payment to us. This Site will not be liable for any delay or non-delivery of your order.

 

5. Exchange and Return

5.1.

This Site will not be liable for any delay in processing your exchange and return request due to missing of information such as delivery note, tracking number or incomplete item(s) return.

5.2.

If the return item(s) is checked and approved, your refund will be processed by the card company or bank. The original delivery cost will be deducted from your refund, if applicable.

 

6. Intellectual property

 

All software and content of this Site including, but not limited to, patents, registered designs, graphics and photographs are the intellectual property of this Site and/or its third party licensors and are protected by intellectual property and copyright laws and international treaty provisions. You may not distribute, reproduce, publish, sell or license any content contained within the Site without prior consent or authorization of this Site and/or its third party licensors.

 

7. Prohibited uses

 

You are prohibited from using the Site or its content:

  • for any unlawful purpose;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to convey insulting or abusive messages;
  • to submit false or misleading information;
  • to transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the service;
  • to collect or track the personal information of others;

This Site reserves the right to terminate your use of the service for violating any of the prohibited uses.

 

8. Link

 

This Site may include links to other websites or resources that are not operated or prepared by YGM Group. This Site has no control over such websites and resources and will not have or accept any liability or responsibility whatsoever for any loss in connection with your use of them.

 

YGM Group reserves the right to reasonably interpret these Terms and Conditions. In case of any dispute, YGM Group reserves the right of final decision.